IG Networks
At the Helm of Customized Telecommunication Services

IG Networks, a multinational telecommunications company, makes a positive difference in the industry by providing businesses with tailored, boutique-style services.

Clients across 121 countries leverage its compressive range of services, including dedicated internet access, ethernet access, hybrid dynamic network, and network automation and deployment.

Serving as the connectivity partner of global companies for almost two decades, IG Networks understands the cultural nuances of different markets.

“A hybrid business model and a flexible, passionate, and agile team of multidisciplinary professionals enable us to offer top-notch services and superior customer experience with the same quality and agility in challenging areas, as well as mature markets,” says Fernando Germán Alonso, global business development director at IG Networks.

These abilities have helped it expand its reach and provide reliable and cost-effective services in areas that are challenging even for industry behemoths. This is achieved by leveraging off-net solutions, embracing existing infrastructure in these areas, and developing proprietary automation systems.

Many clients are looking to receive speedy responses and accurate information about services from telecom companies and expect a streamlined and automated quoting and ordering process. Using automation systems, IG Networks has demonstrated a strong commitment to addressing these challenges and making its operations more efficient. Backed by a team dedicated to designing up-to-date, custom services, it provides clients with the necessary support to thrive and succeed in business.

IG Networks has modeled and adapted itself to focus on innovation and automation. Its proprietary automation tool streamlines the solution delivery process from end to end. Its team members update the tool on a daily basis with the infrastructure information across the countries in which it provides the services. This brings a multitude of benefits for clients, including information accuracy, quoting speed, high-volume data management, improved business decision-making, and risk reduction.

If clients have their own systems to manage the quoting and ordering process, IG Networks connects with their tools through APIs and introduces IT teams to help them manage the high volume of quoting data. The ability to provide 158,000 quotes to clients in 2022 is a testament to the efficacy of its automation tools.

“We have focused on investing in automation and associated technologies to provide agnostic solutions, meet evolving needs of our clients, and stay competitive in a rapidly changing market. However, we haven’t lost the human touch and personalized relationships with our clients,” says Alonso.

Success in understanding complex projects stems from IG Networks’ capacity to anticipate and overcome the challenges that arise during the implementation process. For instance, in industries such as manufacturing and transportation, facilities appear to be well-connected but are complex and challenging to operate. By leveraging its expertise and experience, the team has identified and addressed the underlying issues to improve efficiency and productivity and reduce operational lead times. It has also completed complex projects for banks and government entities.

What steers IG Networks ahead of the competition is its ability to think and act quickly and approach each project with a fresh perspective, rather than relying on readily available solutions or preconceived ideas. Its focus on the niche segment from day one has allowed it to develop a deep understanding of client needs and ensure that they are met.

Replicating the successful business model that it developed in Latin America over the last 20 years, IG Networks is exploring new market opportunities and expanding into Africa, Europe, and the Middle East. This expansion highlights its commitment to establishing a global presence while maintaining the same level of customer satisfaction. It continues to take pride in being a trusted partner to clients by constantly innovating and developing new solutions.