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Telecom Business Review | Monday, February 28, 2022
Actifai is integrating its UI and AI technologies into the CSG agent care experience for inbound sales and customer care, resulting in a streamlined end-to-end workflow from offer recommendation to order entry.
FREMONT, CA: The customer engagement platform simplifies the selection process for sales agents and customers, removing information obstacles to maximize the value of customer interactions. Making real-time, AI-informed product recommendations to potential clients at the point of sale has just gotten easier. Actifai and CSG have formed a new agreement that will provide Actifai's industry-leading offer optimization and recommendation tools to every customer interaction across the sales and care journey.
"CSG's industry-leading solutions for the cable and telecommunications market made them an ideal partner to bring Actifai's solutions to new customers. Now, CSG customers can effortlessly drive ARPU and conversion increases using Actifai's proven AI," says Jeff Vogt, EVP, and GM – Cable, Media, and Telecommunications, Actifai.
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CSG, one of the global leaders in customer interaction, revenue management, and payment solutions, is incorporating Actifai's software-as-a-service into its Advanced Convergent Platform (ACP). ACP clients and their care agents smoothly deploy Actifai's artificial intelligence platform to enhance average revenue per user (ARPU), promote increased sales conversions, and improve the customer sales and support experience. Because Actifai is integrated directly into ACP, CSG customers can easily configure, test, and deploy the solution.
"In a highly competitive market, our customers need truly innovative solutions to establish, protect, and grow their subscriber relationships. By leveraging Actifai, CSG's solutions help operators offer their employees and customers an impactful and useful tool. The use of real-time external data, artificial intelligence, and machine learning is empowering CSG customers to further personalize every consumer experience and maximize the value of each interaction." says Jim Daley, SVP, Broadband, Cable, and Satellite, CSG.
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